NEXLY AI FOR SERVICE BUSINESSES
Stop Losing Jobs To
Missed Calls
Nexly AI instantly texts back missed callers within 5 seconds, answers customer inquiries, and locks quotes straight into your schedule while you focus on your customers.
Built for busy local businesses and Australian tradies · 5-Min Setup · No Lock-In Contracts
THE HIDDEN REVENUE DRAIN FOR SERVICE BUSINESSES
The True Cost Of Being
Busy With Customers
When you’re under a sink, on a roof, or operating machinery, you can't get to the phone. In Australia, 78% of homeowners won’t leave a voicemail: they immediately call the next service business on Google.
- High-value emergency jobs go directly to whoever picks up within 60 seconds
- Ad spend is wasted on leads that ring out while you’re busy with a customer
- Evenings are spent returning cold voicemails to prospects who already booked elsewhere
MONTHLY REALITY FOR BUSY LOCAL BUSINESSES
$6,500+
Average monthly revenue lost to competing businesses in your local area due to missed calls.
The Service Math:
5 missed calls/week × $325 avg job value = $1,625 lost every week. That adds up to over $78,000 in uncaptured annual revenue.
STATUS: 100% RECOVERABLE WITH AUTOMATION
SYSTEM PROTOCOL
How The Automated
Flow Works
While you are busy with customers, Nexly handles incoming calls in under 5 seconds — qualifying the job, capturing site details, and placing confirmed bookings straight into your calendar.
STEP 01 // DETECTION
Zero-Latency Missed Call Intercept
The moment a caller hangs up without reaching you, Nexly's webhook triggers instantly. No voicemails left unheard, and no potential $3,000 job left to ring the next contractor down the Google list.
STEP 02 // ENGAGEMENT
Automated 5-Second SMS Follow-Up
An Australian-formatted, friendly SMS is fired directly to their mobile number before they even leave your Google listing, confirming you're on the job and ready to assist immediately.
STEP 03 // QUALIFICATION
Service-Trained AI Scope Assessment
Nexly understands the needs of busy local businesses — asking for suburb, urgency, photos of the issue, and specific work requirements so time wasters are filtered out before you leave the job site.
STEP 04 // CONFIRMATION
Sync to Dispatch Calendar & Field App
Qualified leads select an open slot based on your real-time availability. Job details instantly sync into ServiceM8, Fergus, or Simpro with automated SMS confirmations sent to the client.
Watch a missed call turn into a booked job
This is what your customer sees when you can't pick up. Nexly texts them straight back, finds out what they need and locks in a time, while you stay on the tools.
- 01Customer calls, nobody answersYou're on a roof, driving, or it's after hours.
- 02Text goes out in secondsFrom your business number, in your name.
- 03AI handles the chatAsks what's wrong, where, and when suits.
- 04Job lands in your calendarYou get every detail, ready to go.
Try it on your own phoneCall our demo line, let it ring out, and see the text arrive.
0485 065 471Ringing... no answer.
What missed calls cost you
Most callers who don't get through ring the next business on Google. Set the sliders to match your week.
SYSTEM CAPABILITIES
Built For Serious
Reliability
Four automated modules engineered specifically for busy local businesses, including tradies, real estate agents, salons, clinics, auto repair, and home services. Zero fluff, 100% dependable.
Instant Text-Back
Triggers an automatic SMS in under 15 seconds when you are busy with a customer or on the move, catching callers before they reach your competitors.
AI Conversation
Smart conversational agent collects job location, issue description, and timeframe naturally, filtering out tire-kickers so you focus on high-value jobs.
Lead Pipeline
Structured feed pushes qualified job requests straight into your phone with address, job scope, and customer contact ready for one-tap dispatch.
Monthly Reporting
Clear breakdown of total calls rescued, conversion rates, and estimated revenue booked delivered straight to your inbox on the 1st of every month.
BUILT FOR THE FIELD
Built Specifically For
Aussie Service Businesses
Whether you are busy with a customer, in the back office, or driving between jobs, you can't afford to drop tools or miss calls. Nexly understands local business language, emergency dispatching, and nearby suburbs.
- Understands busy local business terms & nearby suburbs
- Distinguishes urgent calls from quote requests
- Direct booking into your calendar or job management software
Plumbing & Gas
Emergency bursts, hot water replacements, blocked drains & gas leak triage.
Electricians & Solar
Switchboard trips, EV chargers, loss-of-power triage & commercial fitouts.
Locksmiths
Urgent residential lockouts, automotive key replacements & rekey scheduling.
HVAC & Air Con
Ducted breakdowns, summer heatwave bookings & winter heating service rosters.
Roofing & Gutters
Storm damage leak intake, tile replacements & gutter guard site visit booking.
Builders & Carpenters
Renovation consultations, quote requests, deck builds & subcontractor dispatch.
Real Estate Agents
Showing scheduling, urgent enquiries & follow-ups when busy with clients.
Salons & Spas
Last-minute appointments, customer care & managing callbacks.
Clinics & Health
Appointment bookings, prescription refills & patient inquiries when busy.
Auto Repair & Maintenance
Emergency repairs, service scheduling & customer callbacks when busy.
Home Services
Cleaning, landscaping & maintenance bookings when service teams are busy.
FIELD TESTED & PROVEN FOR SERVICE BUSINESSES
Trusted By Local
Service Businesses
Over 450+ Australian service businesses rely on Nexly to capture inbound quotes while busy with customers.
"I was missing 4 to 6 emergency calls every week while busy with customers. Nexly answers immediately, qualifies the job, and locks in the address. It paid for itself in 48 hours."
Mitch Campbell
Campbell Bros Plumbing, Brisbane
"No more returning voicemails at 7 PM when customers have already booked someone else. The automated text back books switchboard upgrades directly onto our calendar."
Dave Henderson
SparkPro Electrical, Melbourne
"We run 3 vans across Sydney. Nexly filters out time-wasters and secures deposit payments upfront for after-hours calls. Our conversion jumped 35% in month one."
Sarah Jenkins
Apex Climate & Air, Sydney
TRANSPARENT PRICING · ZERO LOCK-IN
One Extra Job Pays
For The Month
With the average job value sitting between $350 and $1,200, reclaiming just one missed caller covers your whole software cost instantly. Clear pricing with no hidden fees.
STARTER
$X / month
AI missed-call text-back + lead capture, running inside your own GoHighLevel account.
Instant SMS reply to any missed call
AI chat captures what the caller needs (24/7)
Lead booked into your pipeline
Full access to your own GoHighLevel account
Keep your existing business phone number
PRO · RECOMMENDED
$X / month
Everything in Starter, plus an AI voice agent that answers calls live and books appointments into your calendar.
- Everything in Starter included
- AI voice agent answers calls live
- Books appointments straight into your calendar
✓ 14-Day Free Trial • ✓ No Credit Card Required Upfront • ✓ Cancel Online With 1 Click
NO BS FAQ
Straight Answers To
Common Questions
You keep your existing business phone number, your current SIM, and your regular handset. Nexly simply captures the calls you can’t get to on the tools.
Do I need to change my current phone number or carrier?
No. You keep your current number, handset, and Telstra/Optus plan. We simply set standard conditional call forwarding (busy, no answer, or unreachable) so missed calls route to Nexly immediately.
How long does technical setup actually take?
Setup takes under 15 minutes. We enter your service types, hourly rates or diagnostic fees, and calendar availability. Once verified, your automation is live and taking calls immediately.
How accurate is the AI when speaking to Aussie customers?
Our system is fine-tuned specifically for Australian local terms, suburbs, and slang. It collects the customer's exact issue, job address, urgency level, and preferred booking window without sounding robotic.
Does Nexly replace my personal contact with customers?
Not at all. Nexly acts as your automated frontline triage. It secures the caller's details and books qualified appointments so you never miss important work while you’re busy with a customer or away from the phone.
What happens if a caller has an emergency or complex job?
Urgent emergency calls trigger an immediate SMS alert with caller details directly to your mobile, allowing you to call back with one tap or step in right away.
BUILT LOCALLY FOR AUSTRALIAN SERVICE BUSINESSES
How It Works • Features • Trades & Services • Pricing • FAQ • Book Demo
© 2026 nexly. All rights reserved. Intelligent dispatch and automation designed specifically for Australian service businesses including tradies and busy local businesses.